Frequently Asked Questions
From where do you operate?
I am in Florida but would like to know more about your local vibes and your preferences.
Returns
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
Please see product details because certain product group has different return policy. Please contact us any time via phone 650-690-8402 or e-mail at info@asendless.com for any questions or for more info.
We don't support Exchange.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
Please see product details because certain product group has different return policy.
Shipping
To where do you ship? How long does it take you to process an order before it is dispatched?
Most of our items will be shipped from USA but some items are directly coming from China.
Please see product details for more information.
Do you ship packages internationally?
No. We only ship within USA now.
Payment Methods
What payment methods do you accept?
We accept all major credit cards.
Secure Shopping
Is my information secure when ordering?
Some of our Vendors are in this business since 2001 and this site is hosted on very secure reputed platform which uses SSL enabled server to process orders. Please see our Website Privacy Policy for more information.
Inappropriate Listings
What should I do if I see something offensive or inappropriate on the site?
Please let us know if you see anything offending or inappropriate, and we will take it off the list.
Holiday Safety Tips
How can I stay protected during the holiday season?
You can stay safe by following these safety guidelines:
Contact Methods
How long does it take to get a response via email or contact form?
Contacting us via form or email will have the same response time as a chatbot. Our responses are more accurate through these methods. We’re also planning to add a chatbot soon, and we will address your concerns ASAP based on urgency.